Refund Policy
Rotomagus Gallery
RETURNS AND WARRANTIES
The Buyer is protected by consumer rights and may bring proceedings before the court of his choice to request the application of the consumer protection rules of his country. The Seller (Galerie Rotomagus) shall apply the Buyer's national law with regard to consumer protection provisions.
RIGHT OF WITHDRAWAL
Withdrawal period In accordance with article L.121-21 of the Consumer Code, the Buyer has a period of fourteen (14) clear days from receipt of the Article to exercise his right of withdrawal.
Within this period, the Buyer must inform Rotomagus of his decision to withdraw by means of a written and unambiguous statement. To exercise this right, the Buyer is not required to justify his reasons.
Terms of withdrawal
- If the Item has not yet been shipped: Galerie Rotomagus will immediately take into account the withdrawal request and will reimburse the Buyer within a maximum of fourteen (14) days from the decision to withdraw.
- If the Item has already been shipped or received:
The Buyer has a period of fourteen (14) days from receipt to return the Item. It must be carefully packaged and returned via the same initial shipping method. Return costs are the sole responsibility of the Buyer.
EFFECTS OF WITHDRAWAL
Subject to compliance with the deadlines and terms mentioned above, Rotomagus will reimburse the Buyer for the total amount of the order (excluding return costs) via the same means of payment used by the Buyer when ordering, within fourteen (14) days from notification of the decision to withdraw.
However, Galerie Rotomagus may defer reimbursement:
- Until the Article is recovered in its original conditions, or
- Until the Buyer provides proof of shipment of the return of the Item.
The first of the dates of these events will be used to determine the application of the reimbursement.
If you have any questions regarding our refund policy or withdrawal procedure, please contact us at:
- Email: galleryrotomagus@gmail.com
- Telephone: 06 08 71 10 79